Privacy Policy

Children Under the Age of 13

Our website is not intended for children under 13 years of age. No one under age 13 may provide any information to or in the website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use this website, register in this website, use any of the message or comment features of this website, or provide any information about yourself to us or any survey, including your name, address, telephone number, and email address. If we learn that we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

User Data We Collect

When you use our website, we may collect data relating to you and your use of our services and features from a variety of places in the website to understand our users and to provide better services.

Registration: You need to register an account in our website before creating a survey. You also need an account in some other activities in our website. For registration, we only require an email address.

Account settings: You can choose various preferences when setting up your account. They include your display name, time zone, avatar, logo, etc. With this additional information, we can serve you better. Note that such information is optional.

Participant groups: If you conduct surveys repeatedly with the same group of people, it is recommended that you save their information such as email addresses into a group to save time. You can share your survey with the group again and again without manually re-entering their information for each survey.

Responses to a survey: We store the response that you submit to a survey.

Social media data: You can interact with other users through networking features such as messages, comments, and friend requests we provide in this website. Messages and friend requests are only viewable to people involved. Comments left on a survey are viewable to whoever is able to take the survey or view its results.

Usage data: As with most websites today, our website keeps log files that record data each time when a device accesses our website. The log files contain data about the requested resource, the type of browser used, etc. Note that we do not link such usage data to survey responses.

Device data: We record the IP address of the device you use to visit our website. For most visits, we are able to map an IP address to a geographic location. Such mapping is not always accurate, and the level of details of a corresponding location varies depending on countries. For an IP address from USA, we may be able to find the corresponding state and city. If you take a survey, your IP address will be linked to your response, and the survey's creator is able to see it as well as the information of the corresponding geographic location. If you leave a comment without signing into our website, your IP address will be displayed.

Cookie: We use cookies to store data in the browser for services we provide. No personal information is stored in the browser through cookies.

We will not, under any circumstances, sell or rent the data we collect to any third party.

Use of User Data

We respect your privacy and are committed to protecting data through our compliance with this policy. All of your data is confidential and our staff knows as much. Our staff will only access your data at a minimum necessary standard, and only trained staff for certain job tasks have access to your data.

Monitor and improve our services: We review user activities in our website to ensure that our services are used properly and that users like you can get the most out of our services. We internally perform analysis on data we collect to analyze and measure user activities and trends, to understand how people use our services, and to troubleshoot and improve our services. We may also use data we collect for other purposes such as testing, service improvement, research, and development.

Artificial intelligence: We use computer algorithms to analyze responses to surveys created by users and to generate information about how people view or respond to various aspects of life. Such information will be completely anonymous, and it will not be linked to any specific survey or its creator, individual survey responses, or associated participants.

Customer support: If you reach out to us for help, we may review your account to assist you. We will not share your data other than as you have directed and allowed in your request for support.

Backup of user data: We back up your data at scheduled times to ensure the continual operation of our website in case of unexpected interruptions.

Survey Creators

As a survey creator, you use our services to create surveys. Your survey's data, which includes questions and responses, is owned by you. You have the ability to specify who can take your survey and with whom you want to share its questions and results such as individual responses and summary. The way you control your data is up to you. We will not release your survey's data to any third party except very limited situations.

We safeguard the personal information such as names, email addresses, and phone numbers that you entered in our website. The same goes for such information that participants provided to your survey. Remember, you have the ability to share your survey's results with the public or a restricted group of people. If your survey asks for personal information, you are required make sure its results are not shared with anyone. If your survey contains confidential business data, you need to make sure that the survey and its results are only accessible to those with a need.

If you use our email service to distribute your survey, you need to provide us with a list of email addresses of participants. We will not use those email addresses for any purpose.

You have the ability to add co-authors to your survey. Please be aware that co-authors will have full access to your survey, including its results. Besides, if you add team members to your account, they will have full access to all of your surveys. You are responsible to ensure that the people with access to your survey will not release your survey's data inappropriately.

When you start a campaign to distribute your survey, you can decide whether your survey will be searchable in our website and whether you want to share its results with the public in search results. A searchable survey means that people can find it through the search feature in our website. If your survey asks for confidential business data or personal information, you are required to make your survey non-searchable and non-sharable.

If you track which response came from which email address or individual access code, you are required to truthfully tell your participants about whether you are tracking their responses if they contact you about privacy.

Survey Participants

You are a survey participant when you take a survey. The survey creator holds your response data. If you are responding to a survey and feel concerned with privacy, please contact the creator to see what their plans are for the data they collect. Whether your response is anonymous to the creator of a survey depends on how the creator has configured the survey. If you have any concern about this, you should contact the survey creator before taking the survey. If the survey creator enables the message feature we provide, you can use it to send them a question to start the conversation about your concern. Remember, responding to a survey is voluntary. You can always ignore any request for survey participation in our website. Besides, you can refuse to answer questions in a survey or abandon a survey completely. Sometimes refusing to answer a question would prevent you from completing a survey if the answer to the question is required.

We serve only as a service provider by providing a web platform and services to allow the survey creator to receive responses. We are not responsible for the content of any survey or your response. The survey creator is responsible for this type of data.

Disclosure of User Data

We do not disclose user data to anyone except the following very limited situations.

Legal reasons: We are required by law to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share your information to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or as otherwise required by law. In this case, we may notify you at our sole discretion.

Acquisition: We may share information during any real or potential acquisition or merger of our company by or with another. In this case, we will notify you if your information becomes subject to a different privacy policy, and you will have a time frame to take actions such as deleting your data if you so choose.

Links to Other Sites

Our website contains web links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of those websites. We cannot promise the safety of each of these links. We encourage you to read and be aware of the privacy agreements of those sites when you visit them.

The Longevity of User Data

As a survey creator, you can use the delete buttons in our system to delete your surveys, campaigns, distributions, and responses. You can also delete your account by clicking Account Settings, Delete Account. Deleting your account will permanently remove your data from the system.

Unless you choose to delete your data, we intend to keep your data indefinitely and make it accessible online all the time. We may notify you through the primary email address you stored with us if there is any change.

Our backup database does not contain the data that was created after the backup was made, and it may contain the data that was modified or deleted after the backup was created. We do not intend to use backup data for actual use. In case we have to use it for actual use, you may lose some data, and you may need to review and clean up your old data. You agree that we will not be held responsible for any data loss or cleanup work you may have.

In case AllCounted, Inc. is dissolved for reasons other than merger or acquisition, your data will be destroyed.

Inherent Risk

We have done our best to protect your data and we will continue to do so. However, we cannot guarantee anything, and there is an inherent risk in using our website. Internet and websites are a complex system and involve many components and human factors. We will continue to do the best we can on our side, and we hope you do the same to comply with our Terms of Use and Privacy Policy and carefully guard your account, data, and access to our website.

Changes to Privacy Policy

We may update this policy from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of this website after we make changes is deemed to be acceptance of those changes. So, please check this policy periodically for updates.