Medir el grado de satisfacción de los clientes externos a cerca de de los productos y servicios entregados por Meridiano S.A.S, con el fin de identificar aspectos de mejora y adicional oportunidades del mercado en el segmento de empaques y accesorios plásticos del sector cosmético, farmacéutico y de aseo personal. Establecer un procedimiento sistemático y consistente que establezca mecanismos para controlar la atención de reclamos recibidos y establecer los términos de garantías por MERIDIANO S.A.S.
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